Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
See our Refund Policy for detailed instructions.
In short:
- Items must be unworn, unwashed, and in original packaging
- Returns must be requested within 30 days
- Exchanges available for size or style if in stock
How long will it take to receive my order?
- Processing: 2–4 business days
- Standard Shipping: 5–10 business days (domestic)
- Express Shipping: 2–5 business days (domestic)
- International Shipping: 7–21 business days (varies by location)
You’ll receive a tracking number once your order ships.
What payment methods do you accept?
We accept:
- Credit / Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Shopify Payments
Can I change or cancel my order?
Orders can only be modified or canceled before they ship. Please contact us immediately at Divineencounterapparel1@gmail.com
What if I receive a damaged or incorrect item?
We’re sorry for the inconvenience! Contact us within 7 days of receiving your order with photos of the item. We’ll help you replace it or issue a refund.
