Refund policy

At Divine Encounter, we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help.

Returns

  • You have 30 days from the date of delivery to request a return.

  • To be eligible for a return, your item must be:

    • Unworn, unwashed, and in the same condition you received it

    • With tags attached and in original packaging

  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards

  • Final sale / clearance items

  • Intimates (e.g., undergarments) for hygiene reasons

Exchanges

  • We offer exchanges for size or style if the item is in stock.

  • If the requested item is unavailable, a refund will be issued instead.

Refunds

  • Once your return is received and inspected, we’ll notify you by email.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

Return Shipping

  • Customers are responsible for return shipping costs.

  • If you received a defective or incorrect item, we’ll cover return shipping fees.

How to Start a Return

To request a return or exchange, please contact us at: Divineencounterapparel1@gmail.com
Include your order number and reason for return.

In short: Returns within 30 days, items must be new/unworn, some exclusions apply, and refunds are made to the original payment method.