Refund Policy

At Divine Encounter, we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be: Unworn, unwashed, and in the same condition you received it with tags attached and in original packaging.

Proof of purchase (order number or receipt) is required.

Non-Returnable Items

Certain items cannot be returned, including: Gift cards, Final sale / clearance items

Exchanges

We offer exchanges for size or style if the item is in stock. If the requested item is unavailable, a refund will be issued in form of store credit.

Refunds

Once your return is received and inspected, we’ll notify you by email.

If approved, you will receive an email code for the store credit.

Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

Return Shipping

Customers are responsible for return shipping costs. If you received a defective or incorrect item, we’ll cover return shipping fees.

How to Start a Return

To request a return or exchange, please contact us at:
Divineencounterapparel1@gmail.com
Include your order number and reason for return.

In short: Returns within 30 days, items must be new/unworn, some exclusions apply, and refunds are in form of store credits.